We take data privacy seriously and operate in full compliance with GDPR regulations from our servers located in Frankfurt, Germany. For enterprise customers, you maintain complete control over your data with the ability to delete information at any time—we only store what you explicitly choose to save. We have Standard Contractual Clauses (SCCs) and Technical Implementation Agreements (TIAs) in place with all third-party providers to ensure comprehensive data protection throughout our system.

Our solution works on any device with a reasonably capable camera, making it particularly well-suited for smartphones where most of your customers are likely to engage with your brand. The mobile-optimized experience ensures seamless functionality across all devices your customers use.

We provide clear revenue attribution that shows exactly how much revenue our tool generates, leading to demonstrable ROI for your business. Our solution is rooted in dermatological expertise, ensuring scientifically-backed recommendations, while our focus on UX/UI design delivers optimal conversion results. This combination of measurable impact, scientific credibility, and user-centered design sets us apart in the market.

Yes, our platform supports up to 25 languages, enabling you to serve customers across different markets with localized experiences that resonate with their preferences and expectations.

We offer flexible contract terms ranging from monthly to annual payment options, allowing you to choose the commitment level that best suits your business planning and budget cycles.

Depending on your chosen plan, we provide comprehensive support including weekly success calls, thorough onboarding, and additional training sessions as needed. Our goal is to ensure your team feels confident using the platform and maximizing its value for your business.

Our contracts include a trial period specifically designed to minimize your risk and demonstrate value. During this phase, we work closely with you to gather metrics and quantify exactly how valuable Thea Care is for your brand, ensuring you can make a data-driven decision about long-term implementation.

Our AI assigns skin types and skin conditions to each product in your catalog, then analyzes customer-uploaded images to match their specific skin characteristics with the most suitable products. This creates highly personalized recommendations based on actual skin analysis rather than generic preferences.

Our solution delivers value regardless of your product portfolio size. Even brands with smaller product ranges benefit from the personalized recommendation engine, as it helps customers find exactly the right products for their needs, increasing conversion rates and customer satisfaction.

Our pricing model combines a fixed monthly fee with a usage-based component, giving you predictability in your budgeting while allowing flexibility to scale as your business grows.

Yes, we've built integrations with all major e-commerce platforms to ensure smooth implementation regardless of your current technical setup. Our platform is designed to work seamlessly with your existing infrastructure without requiring significant technical changes.

Absolutely—maintaining your unique brand identity is crucial to us, and we ensure each brand receives a fully customized experience. You can personalize everything from colors and logos to email templates and the entire customer journey flow. This ensures your customers experience a seamless extension of your brand rather than a generic third-party tool.

Our existing clients have seen substantial improvements in their key metrics, with documented results including a 421% increase in ARPU for PHYSIOGEL, 395% ARPU growth for nkm, 158% AOV increase for mellow NOIR, and 212% ARPU improvement for Judith Williams Cosmetics. These results demonstrate the consistent impact our AI-powered personalization has on customer engagement and purchase behavior across different beauty and skincare brands.

We offer seamless integrations with major e-commerce platforms including Shopify, WooCommerce, ShopWare, and Spryker, as well as support for data feeds and Channable. The integration process involves three main steps: customizing the interface with your brand colors and visual identity, importing your product information, and configuring intelligent product recommendations. You'll have access to an admin dashboard where you can manage all settings and configurations. For our medium and premium tier customers, our team handles the entire configuration process to ensure everything is optimized for your specific needs.

At Thea Care, we focus on delivering measurable ROI for our B2B customers by ensuring your investment translates directly into increased sales and higher bottom-line revenue. Our pricing is tailored to your specific needs, based on the features you require—from basic functionality to advanced capabilities—and the volume of customer requests you expect to handle. We work with you to find a pricing structure that makes sense for your business scale and ensures the value you receive significantly exceeds your investment.

You can provide your product data through multiple convenient methods: Shopify integration, CSV upload, or JSON feed. The essential information includes product IDs, names, categories, images, descriptions, and usage instructions. Our AI then analyzes this data along with skin type and skin condition attributes to create intelligent recommendations—though you can also leave the recommendation logic entirely to our AI if you prefer. Our flexible mapping system allows you to easily connect your existing data structure with our platform requirements.

For medium to large clients, our typical setup process takes approximately two weeks from start to finish. During this time, we handle the technical integration, customize the solution to match your brand, and ensure all product data is properly configured for optimal performance.